Eclectic Mantra:Shop Antique Articles, Marble Inlay Process

Payments
Payments can be made using either your Paypal account or all major credit cards i.e. American Express, MasterCard, Visa and Discover. We use Paypal, an industry leader in online payments (www.paypal.com), to ensure your online information is securely encrypted. Paypal uses state-of-the-art fraud prevention technology, 24/7 transaction monitoring and cutting-edge fraud models to keep all information safe. Note: Most of our orders are shipped from our international shipment centers, so sales tax is not due for most orders. If you will be required to pay sales tax on any item, you will be alerted during the checkout process before submitting the order.

Shipping and Delivery
1.	We offer free shipping on all orders worldwide.
2.	All items on this site are made by our highly skilled craftsmen with care by hand and are not stored in warehouses in mass-quantities. The approximate time for making any handicraft item may vary between 10 to 30 days. It takes another 10 to 30 days for the shipment to arrive at the destination, depending on whether shipped by air or sea (chosen on the basis of the size of the item). We will inform you of the approximate delivery time after the order is placed.
3.	The choice of the consignment carrier is made at the sole discretion of Eclectic Mantra. There will be extra charges, if you would like an expedited delivery Please contact us at service@eclecticmantra.com with your order number (as soon as you have the order number), if you have a special shipping requirement.
4.	You can view your order status anytime, by clicking on Order Tracking on the top menu bar. Once your order is shipped, you will be able to view your order tracking number here. We use UPS, DHL and FedEx to deliver most packages.

Please Note: Items may be shipped separately.

Returns
At Eclectic Mantra, we believe in keeping our customers happy and would like your experience here to be worthwhile. If you are truly dissatisfied with the product, please follow the instructions below -

1.	You can return the products within 15 days of receipt for a store credit.
2.	Contact Eclectic Mantra at service@eclecticmantra.com within these 15 days to get a Return Authorization number. Send us your Order number, Product Name, Product ID, your Name, Email and reason for return, while requesting a Return Authorization number. You will be contacted by Eclectic Mantra customer service promptly with this number and instructions on return address (as our products are shipped from our various international shipment centers).
3.	All items must be returned in their original condition (with all original tags in place) and must be accompanied by the Return Authorization number, your name and email address.
4.	Shipping and handling for returns is non-refundable, unless Eclectic Mantra sent you a wrong item by mistake.
5.	Carefully pack your return, use a trackable shipping service (like UPS, FedEx, DHL, Registered Mail) and insure the package, as you will be responsible for ensuring that all items arrive in their original condition. We will not be responsible for any damages during return shipment.
6.	As soon as your return shipment reaches our international shipment center, you will receive a confirmation email regarding issuance of store credit for the applicable amount.

Privacy Policy
Eclectic Mantra is committed to protecting your privacy. We will not share your information with any third party without your consent. We may only need to share your information with any of our partners in order to provide a product or service that you have requested. Unless we tell you otherwise, these partners do not have the right to use your personal information we share with them beyond what is necessary to deliver your requested product or service.

Protecting your order information is one of our highest priorities. We make every effort to protect your online order information by using Secure Sockets Layer (SSL) technology, an encryption technology used to make online information secure.

If you have any questions about our policies, please contact us at service@eclecticmantra.com